At the end of September, we have been having issues with Virgin Media. I cannot access the My Virgin Media pages for my accounts and many of our E-Mails have failed to reach us. The VM helpline is AI driven and you can only get access to a help desk operative on the other side of the planet if you mess up the AI responses. Their advice was switch everything off the on again and they will send me a standard help letter by post to help me log on correctly.
We called into EE-BT the other day and they offered us a better internet service that Virgin Media for a quarter of the cost. We now have the equipment and an engineer is booked for Monday am to make the install.
Since then I have had a call from a VM administration officer who offered me a reduction in price to below what BT was offering. If they could afford to drop my monthly fee from £85 to £24 now, why did they not do that earlier. Our issues have not been fixed.
I also had a call from virgin media sales with a special offer which they would ring me details of later, but I had to tell them that I was leaving on Monday.
We have about 20 accounts with various websites that need E-Mails changing, so that is not going to be a big issue.
I just need to E-mail the folks I know and tell them my new E-Mail address (when I know them myself).
Happy Times